Return and Exchange Policy
At Lifestyle Basics, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes you may need to return or exchange an item, and we are here to assist you through the process. Please review our Return and Exchange Policy below for a smooth experience:
Returns:
Eligibility:
- Items eligible for return must be in their original condition, unworn, unwashed, and with all tags attached.
- Returns must be initiated within 30 days from the date of purchase.
- Final sale items or items marked as non-returnable are not eligible for return.
Return Process:
- To start a return, please fill out the return form available here.
- Upon submission of the return form, you will receive an Order number via email.
- Ensure that the item(s) are securely packaged with the Order number clearly marked on the package.
- Ship the item(s) back to us using a trackable shipping service at your expense.
Refund:
- Once we receive the returned item(s) and verify their condition, we will process a refund to the original payment method within 3-5 business days.
- Please note that shipping fees are non-refundable.
Exchanges:
Eligibility:
- Exchanges are subject to availability and can only be made for items of equal or lesser value.
- The item(s) must meet the same criteria as outlined in the Returns section.
Exchange Process:
- Follow the return process mentioned above and specify your preference for an exchange.
- Upon receiving your returned item(s), we will inspect them and proceed with the exchange.
- If an exemption is granted, and we send you the exchange before receiving the returned item, you have 30 days from the date of receipt to send back the return.
- Failure to send the return within 30 days may result in charges for the exchanged item.
Receipt of Exchange:
- Exchanged item(s) will be dispatched once we have received, inspected, and approved the returned item(s) for exchange.
- Please allow 7-14 business days, in addition to standard shipping times, for the exchange process to be completed.
Legal Information:
- All returns and exchanges are subject to the terms outlined in this policy.
- By initiating a return or exchange, you agree to adhere to the conditions stated herein.
- Lifestyle Basics reserves the right to modify or update this policy at any time without prior notice.
- In case of disputes, the laws of [Your State/Country] shall govern the resolution.
Important Notes:
- Lifestyle Basics reserves the right to refuse returns or exchanges that do not meet the eligibility criteria.
- Returns or exchanges without prior authorization or an Order number may not be processed.
- We recommend retaining your shipping receipt and tracking information until your return or exchange is completed.
- For any inquiries or concerns regarding our Return and Exchange Policy, please feel free to reach out to our Customer Service team.
Thank you for choosing Lifestyle Basics. We appreciate your cooperation and understanding as we strive to make your shopping experience with us enjoyable and hassle-free.